FAQ
Frequently Asked Questions
1. How long does shipping take?
We currently offer several shipping options for customers in the United States:
- Express Shipping (3–6 business days): $20
- Free Shipping (7–14 business days): FREE
- Free Standard Shipping (7–14 business days): $10
- Free Shipping for Bags (7–14 business days): FREE
Shipping times may vary depending on location, holidays, or carrier delays.
2. Do you ship internationally?
Yes! We proudly ship worldwide. International shipping times may vary depending on your country and local customs processing.
3. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email so you can track your package anytime.
4. Is your packaging discreet?
Yes. We respect your privacy. All orders are shipped in discreet packaging without revealing product details.
5. Can I cancel or change my order?
Orders can be modified or canceled within 12 hours after purchase. After processing begins, changes may no longer be possible.
6. What payment methods do you accept?
We accept major credit cards, PayPal, Shop Pay, Apple Pay, and other secure payment methods available at checkout.
7. How do I choose the right size?
We recommend checking our Size Guide before placing an order to ensure the best fit. If you need assistance, our support team is happy to help.
8. What if I receive a damaged or incorrect item?
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the issue so we can resolve it quickly.
9. Do you accept returns or exchanges?
For hygiene reasons, some lingerie items may not be eligible for return. Please review our Return Policy page for full details before purchasing.
10. How can I contact customer support?
You can contact us anytime through our Contact Us page or customer support email. We typically respond within 24–48 business hours.